Refund Policy

Refund & Return Policy

At Outlier, we want you to feel confident when shopping with us. Please read our return and refund policy carefully before placing an order.

Return Window

You may request a return within 3 days of receiving your parcel. Requests made after 3 days may not be accepted.

Change of Mind / If You Do Not Like the Product

If you want to return a product because you do not like it, ordered the wrong item, changed your mind, or no longer want it, you can contact us within the return window for approval.

For change-of-mind returns, the customer is responsible for sending the product back to us and paying the return shipping cost. Original delivery charges are non-refundable.

Once we receive the returned product, our team will inspect it. A return or refund will only be approved if the item is unused, unworn, in original condition, and has all tags, packaging, and accessories intact.

Condition Required for Return

To qualify for a return, the product must be:

  • Unused and unworn
  • Free from stains, smell, sweat marks, damage, or signs of use
  • In its original condition
  • Returned with original tags, packaging, and accessories if included

If the product does not meet these conditions after inspection, Outlier has the right to reject the return and the refund will not be processed.

Damaged, Defective, or Wrong Item

If the issue is from our side, such as receiving a damaged, defective, or wrong item, please contact us within 3 days of delivery with clear photos or videos of the issue.

If our team confirms that the mistake was from Outlier’s side, we will compensate for it. This may include a replacement, exchange, refund, or return shipping support depending on the case.

How to Request a Return

To request a return, contact us with:

  • Your full name
  • Order number
  • Phone number used for the order
  • Reason for return
  • Clear photos or videos if the item is damaged, defective, or wrong

Email: outlierwears@gmail.com
WhatsApp: +92 324 3478005

Important Note

Please do not send any parcel back without approval from Outlier first. Parcels sent without approval may not be accepted.

Approved refunds are processed after the returned item is received and inspected. Refund processing may take 5-7 working days.