FAQ

Frequently Asked Questions

How long does delivery take?

Delivery usually takes 3-6 working days after your order is confirmed. Delivery time can vary depending on your city, courier workload, weather, public holidays, or other courier-related delays.

Is Cash on Delivery available?

Yes, Cash on Delivery is available. You can pay when your parcel arrives.

Is there a discount on prepaid orders?

Yes, prepaid orders may receive a discount when a prepaid offer is available. If a prepaid discount is active, it will be shown during checkout or communicated through our official store channels.

Will my order be confirmed before shipping?

Yes. After you place an order, our team may send a confirmation call or message before dispatch. Please make sure your phone number is correct and reachable.

What happens if my phone is unreachable?

If we cannot confirm your order because the phone number is unreachable or incorrect, your order may be delayed or held until confirmation is completed.

How do I exchange a product?

For exchange instructions, eligibility, shipping cost, and inspection rules, please read our Refund Policy. You must contact us first before sending any parcel back.

What if I receive a damaged, defective, or wrong item?

If you receive a damaged, defective, or wrong item, contact us within the policy window and share clear photos or videos. For the full process, please read our Refund Policy.

How do bundle deals work?

Bundle deals let you buy selected caps together at a better value than buying them separately. Some bundles may have fixed combinations, while others may offer variant choices depending on availability.

How can I contact support?

You can contact Outlier for order help, delivery questions, return or exchange guidance, and product details through our support channels.

Email: outlierwears@gmail.com
WhatsApp: +92 324 3478005
Instagram: @outlierpk